FAQ
frequently asked questions
Shipping & Delivery
How long will it take for my order to arrive?
Our regular delivery time is approximately 5-10 business days within Germany, Austria, and Switzerland. International delivery can take 7-14 days, depending on the country.
Do you also ship internationally?
Yes, we ship worldwide. Delivery times and shipping costs may vary depending on the destination region.
Are there any shipping costs?
We ship free of charge within Germany, Austria, and Switzerland. International orders may incur additional shipping charges, which will be displayed during checkout.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation with a tracking link via email.
Returns & Exchanges
Can I return my jewelry?
Non-personalized products can be returned within 14 days. Please ensure the jewelry is unworn and in its original packaging.
Are returns possible for personalized jewelry?
Since personalized jewelry is made individually for you, returns are unfortunately not possible – except in the case of defects or damage.
How does a return work?
Please contact us in advance by email. We'll send you the return instructions and clarify all the details with you.
Contact & Customer Service
How can I contact you if I have questions?
You can reach us anytime by email at [ support@Lunastein.de ] or via our contact form. We usually respond within 24 hours.
Is there telephone customer service?
We currently do not offer telephone support – but we can help you quickly and reliably via email.
What if my jewelry arrives damaged?
Please contact us immediately with photos. We'll arrange a replacement or refund—we promise.
Payment & Security
What payment methods do you offer?
You can conveniently pay via:
– Credit card (Visa, MasterCard, Amex)
– PayPal
– Klarna (invoice & installments)
– Apple Pay / Google Pay
– Instant bank transfer
Is payment secure with you?
Yes, absolutely. Our store uses modern SSL encryption, and all payment services meet the highest security standards.
Can I also order on account?
Yes, with Klarna, payment on account is possible in many countries – simply select it during checkout.
